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  • FAQ About TrialPay

About TrialPay:

Below is a collection of the most frequently asked questions about TrialPay. If you have any other queries or need to contact TrialPay directly, please visit TrialPay Shoppers.


What is TrialPay?
TrialPay is the only payment method that lets you get a free product with every purchase. Try or buy an offer from name brands and get your original product for free. For example, you can get a full version PC and Mac games for free when you send flowers, buy clothes, sign up for a DVD rental service and more. TrialPay uses money from the advertiser to pay for your free game.


How does TrialPay work?
TrialPay lets you get a free game by completing an offer from your favorite brands. TrialPay matches you with ideal offers from their partners and then pays for your free game using money from the selected partner. For example, if you sign up for a DVD rental service to get a free PC game from GrandMatrix, the DVD rental service provider will pay for your free PC game. All parties benefit from this deal. GrandMatrix makes more sales, the DVD rental provider acquires a new customer who is already interested in movies and you get a free PC game. So while this offer sounds too good to be true, it's actually in everyone's best interest and it's just as good as it sounds.


Is it really free? What's the catch?
Yes, you get your full version PC or Mac game for free when you try or buy an offer from one of TrialPays partners. The advertising partner you transact with pays for your free game. For example, you could get a full version PC game for free by buying clothes from one of the retail partners, and the retailer will pay the PC game. The terms of each TrialPay offer vary from free to paid or subscription services. Regardless of the offer terms, once it's completed you get your free full version game.


Is the "free" game I get really just a trial version?
No! Once you have completed the TrialPay offer, you get a full version, free game. The name "TrialPay" comes from the idea of buying one thing by trying something else. You pay for your free game by trying one offer from some of the most respected companies on the Web.


What happens after completing an offer?
Once you have successfully completed an offer from one of TrialPays advertising partners, you will initially receive an email to confirm you have completed the offer and then a second email from GrandMatrix with your gift certificate. The gift certificate contains a coupon code and a link to get your game from the BigFish website. Follow the link and use the coupon code at the checkout to pay for the full version. If you do not receive an initial confirmation email, please remember to:

- Check your spam or bulk mail folders to ensure you have not already received the confirmation email.
- If you do not have a confirmation email, check your order status or submit your receipt by logging into your shopper account here.


How long does it take to receive my free game?
The completion time is normally within 24 hours. This time is required for the advertising partner to contact us with confirmation that you have completed an offer. We will then email you a gift certificate allowing you get your full version game for free.


I have completed an offer. Where is my game?
The completion time for offers is normally 24 hours. If the estimated time window has passed and you have not received a confirmation from TrialPay, please remember to:

- Check your spam or bulk mail folders to ensure you have not already received our email.
- If you do not have an email, check your order status or submit your receipt by logging into your shopper account here.

Note: You must supply a valid email address when completing an offer, otherwise you cannot receive the confirmation email and we have no way of emailing you a gift certificate!


How do I upgrade my trial game to a full version game using TrialPay?
After we receive confirmation from the advertising partner that you have completed an offer we will organise a gift certificate for you desired PC or Mac game and email this to you. The gift certificate contains a coupon code and a link to get your game from the BigFish website. Follow the link and use the coupon code at the checkout to pay for the full version. After completing this purchase return to your game manager and the trial version of your game should automatically update to the full version. If the game doesn’t automatically activate after purchasing the full version, follow the steps below:

1. Open the Game Manager from your desktop or Start > Programs menu.
2. Click the Buy Now button next to the purchased game you’d like to activate.
3. Choose Already Purchased This Game?

If prompted, enter the email address and password combination for your Big Fish Games account the game was purchased under.


About GrandMatrix
GrandMatrix is the one stop destination for games and puzzle players of all ages. This site offers more than 2,000 full version PC games and 100's of Mac games that can be instantly downloaded, played for a free trial period and purchased. All of the downloads are confirmed to be virus, adware and spyware free. Visitors can also enjoy a huge selection of free online games and multiplayer games and join our friendly community. Here, members can play puzzles and arcade games and interact with other members. The GrandMatrix community feature over 7,000 puzzles, word games and 1000's of arcade games. New topics and games are added all the time. Unlike other games sites, GrandMatrix does not contain any pop ups and you do not have to register to download games or play games online.